FAQs
Price Change
How much will my subscription cost once the price increase is implemented?
We are implementing an average 6% price increase across our range. Please feel free to reach out to our customer care team to confirm the exact pricing for you. You will also be able to view this in your subscription account from the 3rd October.
What happens if I cancel my subscription and then re-activate it?
If you cancel and re-activate any products on your subscription the price will be updated to the new pricing.
Do I still get 20% off and free delivery?
Yes, as a subscriber you will still get an extra 20% off and free delivery. We also offer all of our subscribers 2 x 30-minute consultations with our expert nutritionists every year.
What If I add a new product to my subscription before the 3rd October?
Any new products added to your subscription will be at the new price.
Our Products
What is Food-Grown?
Our Food-Grown® method is an organic way of producing supplements - and it’s at the root of nearly every product we create. It’s a process that respects the integrity of our raw materials - and it’s light years away from how synthetic supplements are made.
Are your products Vegan?
Not every product in our range is Vegan, but we have a range of Vegan supplements.
Are your products Gluten free?
None of our products contain gluten, wheat or dairy. So they are suitable for those with intolerances such as lactose intolerance, or those suffering from Coeliac disease.
Are your products free from nuts?
None of our products contain nuts, at any stage of manufacturing. Therefore we are confident to say that the products are nut free, but we cannot legally state ‘free from nuts’.
Are your products organic?
All of our nutrients are organically grown, which means they are free from pesticides or herbicides and heavy metals.
What are your capsules made from?
They are made from 100% vegetable cellulose.
Do you offer refills instead of glass jars?
Yes. Subscribers receive a keep-me jar on their first order and recyclable pouches on orders thereafter. Please refill your keep-me jar with the pouches. Our Refill Pouches are fully biodegradable and certified Plastic Free.
Ethos
What is your packaging made from?
We care deeply about our impact on the planet and sustainability is at the core of our business. Please see our Sustainability page for more information regarding our packaging.
Are you an equal opportunities employer?
We are committed to creating a diverse environment and are proud to be an equal opportunity employer.
Do you test on animals?
We do not test on animals nor do we have anyone do this on our behalf.
Nutrionist Appointments
How do I speak to a Nutritionist?
You are able to book a video or phone call with one of our qualified nutritional therapists using our calendar. You can book a 10, 20 or 40 minute appointment here.
How much do appointments cost?
We’ve put our in-person clinic appointments on hold for now, but our nutritionist experts are now delighted to offer Nutritionist consultations by phone or video. It's the same expert advice and personal approach, but without the need to visit our clinics.
The introductory offer for an online Nutritionist consultation is £25 for 20 minutes or £50 for 40 minutes.
Can I cancel or reschedule my appointment if I need to?
Yes, absolutely – just select ‘Reschedule’ or ‘Cancel’ on the bottom of your appointment invite.
Please note any cancellations made with less than 24 hours notice will not be eligible for a refund. If you cannot attend your appointment at late notice we would advise that you 'reschedule' instead.
Who are your Nutritionists?
Our lovely team of Nutritionists are all qualified and registered to give nutrition advice. They have in-depth knowledge of our supplements and train other practitioners and doctors around the world. So you’re in very safe hands.
Subscriptions
Can I make changes to my subscription?
We will email you 3 days before your subscription is due to trigger so that any changes that you need to make can be done before the subscription triggers.
You can easily modify, skip or cancel your delivery in your account. To cancel your delivery we will need at least 2 business days notice to ensure the order is not dispatched.
Can I skip a month of my supplements?
Yes you can and it is easy to make a change. Go to Account > Subscriptions > Delivery Schedule
Delivery schedule is on the left hand side of your screen just press ‘Skip’ next to this product and the product will be skipped for 30 days. If you have any challenges please reach out to our Customer Care team who will be happy to help.
Can I swap the product I have on subscription?
Yes you can swap products easily.
Simply log into your account and press the 'swap' button next to the product you wish to change, and select your new product.How do I add a product?
If you need to add a product to your subscription simply log into your account and press ‘add product’ at the bottom of your subscription screen.
You can also increase quantities of your products by pressing ‘edit’ and amending the quantity, press save and this will be updated on the system.
Do I have to give notice to cancel my subscription?
If you decide cancel your subscription please ensure you give us 2 business days notice before your next delivery is due to ensure this can be cancelled in time for you.
How do I reactivate my account?
If for any reason you cancel a product, you can re-activate this through your customer account at any time by simply pressing ‘ Re-Activate’ or request this through customer care.
Can I change the frequency of my deliveries?
Yes, you can change the frequency of your orders to 30, 60 or 90 day by contacting our Customer Care team.
If you are one of our customers outside of the UK we would recommend you sign up to 3 bottles every 90 days to reduce the carbon footprint of your order and save on shipping charges.
How do I apply my loyalty reward?
To apply a loyalty discount code login to your account, click apply discount code at the bottom of the page then simply enter the code and save for an even better deal!
If you have any further questions please reach out to us at care@wildnutrition.comWhat are the benefits of subscribing?
Our subscribers mean the world to us. That's why we offer subscribers 20% off every month.
As a subscriber you also receive these lovely perks:
✓ 20% off every month
✓ 2 x 30 minute consultations each year
✓ Skip or cancel anytime
✓ 100% recyclable refill pouches
✓ Exclusive invites & rewardsHow do I update my payment method?
To update your payment method - go to billing information, update card and save.
Please note cards must be registered to the billing address on your subscription.
Loyalty Programme
Do you have a rewards programme?
Yes. Wild Rewards is our way to say thank you for your support of Wild Nutrition. You can join Wild rewards by visiting our rewards page.
How do I earn points?
Points are earned by taking actions such as creating an account, making a purchase, following us on social media or referring a friend.
You must have an account and be logged in to earn points.
How can I check my loyalty points?
You can check the amount of points you have by logging into your account and heading to 'rewards', you can then click 'claim a reward' to see which rewards you can redeem with your available points.
How can I redeem my points?
Please see below for how to redeem your points:
1. Log into your customer account.
2. Click the button that says rewards.
3. Click 'claim a reward' this will show you all the rewards we offer and the number of points you have.
4. Click 'get reward' on the reward you wish to redeem next, this will generate a code for you.
5. Enter this code at the checkout for one time purchases, or via the subscription section on our website where it says 'Apply Discount Code' towards the bottom of the page.
*Please note if you wish to redeem on a subscription order you must select a reward that references 'subscription' in the title.
Can I use the rewards on my subscription?
Yes you can. You would simply need to select the subscription specific rewards. These can be found by logging in to your account and viewing the 'claim a reward' page.
Can I claim more than one reward at once?
Unfortunately, only one reward is valid per transaction and this cannot be used in conjunction with any other offers. However, you could split your order in two should you wish to.
Can I donate my points to charity?
Yes, we have various charitable partners we work with throughout the year. When you donate your points we will send you a certificate confirming your donation once this has been actioned.
Can I earn points for referring a friend?
Yes, you can refer as many friends as you like through our rewards programme. Treat a friend to £15 off their first order and receive £15 off your next order. Once your friend places an order over £40, using the link shared in the refer a friend email from you, you will receive a £15 off code to use on your next order.
What are the tiers in your loyalty progam?
We have 3 tiers in our Wild rewards in our loyalty program.
Member: this is the first entry level tier
Insider: this is our next tier up and provides more points for certain actions.
E.I.P (Extremely Important Person): this is our top tier and provides the most amount of points per action. We also will be releasing new products to E.I.Ps before they are seen by anyone else.