FAQs

Our Food-Grown® method is an organic way of producing supplements - and it’s at the root of nearly every product we create. It’s a process that respects the integrity of our raw materials - and it’s light years away from how synthetic supplements are made.

Not every product in our range is Vegan, but we have a range of Vegan supplements.

None of our products contain gluten, wheat or dairy. So they are suitable for those with intolerances such as lactose intolerance, or those suffering from Coeliac disease.

None of our products contain nuts, at any stage of manufacturing. Therefore we are confident to say that the products are nut free, but we cannot legally state ‘free from nuts’.

All of our nutrients are organically grown, which means they are free from pesticides or herbicides and heavy metals. 

They are made from 100% vegetable cellulose.

Yes, we currently offer Refill Pouches for many of our products. Our Refill Pouches are fully biodegradable and certified Plastic Free.

We care deeply about our impact on the planet and sustainability is at the core of our business. Please see our Sustainability page for more information regarding our packaging.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer.

We do not test on animals nor do we have anyone do this on our behalf.

You are able to book a video or phone call with one of our qualified nutritional therapists using our calendar. You can book a 10, 20 or 40 minute appointment here.

We’ve put our in-person clinic appointments on hold for now, but our nutritionist experts are now delighted to offer Nutritionist consultations by phone or video. It's the same expert advice and personal approach, but without the need to visit our clinics.  

The introductory offer for an online Nutritionist consultation is £25 for 20 minutes or £50 for 40 minutes. 

Yes, absolutely – just select ‘Reschedule’ or ‘Cancel’ on the bottom of your appointment invite.

Please note any cancellations made with less than 24 hours notice will not be eligible for a refund. If you cannot attend your appointment at late notice we would advise that you 'reschedule' instead.

Our lovely team of Nutritionists are all qualified and registered to give nutrition advice. They have in-depth knowledge of our supplements and train other practitioners and doctors around the world. So you’re in very safe hands.

We will email you 3 days before your subscription is due to trigger so that any changes that you need to make can be done before the subscription triggers.

You can easily modify, skip or cancel your delivery in your account. To cancel your delivery we will need at least 2 business days notice to ensure the order is not dispatched.

Yes you can and it is easy to make a change. Go to Account > Subscriptions > Delivery Schedule

Delivery schedule is on the left hand side of your screen just press ‘Skip’ next to this product and the product will be skipped for 30 days. If you have any challenges please reach out to our Customer Care team who will be happy to help. 

Yes you can swap products easily.

Simply log into your account and press the 'swap' button next to the product you wish to change, and select your new product.

If you need to add a product to your subscription simply log into your account and press ‘add product’ at the bottom of your subscription screen. 

You can also increase quantities of your products by pressing ‘edit’ and amending the quantity, press save and this will be updated on the system.

If you decide cancel your subscription please ensure you give us 2 business days notice before your next delivery is due to ensure this can be cancelled in time for you.

If for any reason you cancel a product, you can re-activate this through your customer account at any time by simply pressing ‘ Re-Activate’ or request this through customer care.

Yes, you can change the frequency of your orders to 30, 60 or 90 days. This can be changed under edit on your subscription.

 If you are one of our customers outside of the UK we would recommend you sign up to 3 bottles every 90 days to reduce the carbon footprint of your order and save on shipping charges.

To apply a loyalty discount code login to your account, click apply discount code at the bottom of the page then simply enter the code and save for an even better deal!

If you have any further questions please reach out to us at care@wildnutrition.com

We will send you your subscription every month. That’s one less thing for you to worry about, and one more reason for you to love being a part of the Wild Subscribers Club.

As a subscriber you also receive 10% off every order and exclusive subscriber benefits.

To update your payment method - go to billing information, update card and save.

Please note cards must be registered to the billing address on your subscription.

Yes. Wild Rewards is our way to say thank you for your support of Wild Nutrition. You can join Wild rewards by visiting our rewards page.

Points are earned by taking actions such as creating an account, making a purchase, following us on social media or referring a friend. 

You must have an account and be logged in to earn points.

You can check the amount of points you have by logging into your account and heading to 'rewards', you can then click 'claim a reward' to see which rewards you can redeem with your available points.

Please see below for how to redeem your points:

1. Log into your customer account.

2. Click the button that says rewards.

3. Click 'claim a reward' this will show you all the rewards we offer and the number of points you have.

4. Click 'get reward' on the reward you wish to redeem next, this will generate a code for you.

5. Enter this code at the checkout for one time purchases, or via the subscription section on our website where it says 'Apply Discount Code' towards the bottom of the page.

*Please note if you wish to redeem on a subscription order you must select a reward that references 'subscription' in the title.

Yes you can. You would simply need to select the subscription specific rewards. These can be found by logging in to your account and viewing the 'claim a reward' page.

Unfortunately, only one reward is valid per transaction and this cannot be used in conjunction with any other offers. However, you could split your order in two should you wish to.

Yes, we have various charitable partners we work with throughout the year. When you donate your points we will send you a certificate confirming your donation once this has been actioned.

Yes, you can refer as many friends as you like through our rewards programme. When you have had a successful referral you will receive £10 worth of points. Your friend will receive £10 off their first order with us provided they follow your link and the order is over £40.

We have 3 tiers in our Wild rewards in our loyalty program. 

Member: this is the first entry level tier

Insider: this is our next tier up and provides more points for certain actions.

E.I.P (Extremely Important Person): this is our top tier and provides the most amount of points per action. We also will be releasing new products to E.I.Ps before they are seen by anyone else.

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.

For UK customers you can split the cost into 3 interest free instalments. That’s one part-payment at purchase, and two further payments at 30 and 60 days.

Klarna is only available to UK customers right now. But we plan to roll out to other countries in the future. 

Klarna may run a soft credit search that does not affect a customers credit score and is only visible on your credit file by you and Klarna.

Neither Klarna nor Wild Nutrition run credit searches that could impact your credit rating.

This includes at the point of application, if a payment is missed, or if the outstanding balance enters a debt collection stage.

You must be 18 or over, have a residential address and a bank account

Late payment fees will apply. If you'd like more information on this then contact Klarna Support.